Home Frequently Asked Questions


Check-in / check-out Check-in / check-out

  • Is it possible to enter the room before the check-in time?

    Our check-in time is from 03:00PM. We keep your luggage at our front desk if you arrive early. However, you will not get your key until 03:00PM.

  • Do you accept late check-outs?

    Our check-out is at 10:00AM. You may extend this time at an additional charge, charged hourly, maximum until 12:00PM. Please inform us in advance if you would like a late check-out.

  • What time do I need to check in by?

    Generally please check in before 24:00. We appreciate a phone call to let us know if you plan on checking-in after 24:00.

  • Can you keep our luggage after check-out?

    Absolutely. We can hold your luggage at the front, even after you have checked out. However, we have limited space for luggage. We are not able to take your request to keep them longer than your checked-out day.

Reservation and Payment Reservation and Payment

  • How do I make a reservation?

    This HP reservation page.
    You can reserve rooms via our website. Please pay careful attention to “smoking” and “non-smoking” room types.

  • How can I make changes or cancel my reservation?

    Please go through from “confirmation/cancelation which is just under the “reservation” to make your reservation cancel if you booked directly through our website. If you have arranged your reservations through a travel agent, please contact them to make changes.

  • Do you offer any discounts for children?

    There is no charge for children 6 years or younger. Children 7 years and older are charged the same rate as adults.

  • How do I pay for my room?

    Please pay the total amount upon check-in.
    We accept cash (in Japanese yen only) and credit card payments.

Access Access

  • How can I access the hotel from New Chitose Airport?

    You can take Rapid Airport Express on JR line to Sapporo Station from the airport (approx. 40min). The train leaves from JR New Chitose Airport Station located on the B1 floor of the domestic terminal building. The hotel is a 7 minute walk from Sapporo Station.

  • Can you tell me about the parking situation?

    Our parking operates on a first-come-first-served basis, meaning we can not make reservations in advance.
    If there are no more openings,we wil show you the way to another parking lot.

  • How much is it for parking?

    Over-night parking(self-parking) is available for 1,500 yen per night (from 3 pm to 10 am).

  • Can we park our truck?

    Our parking is a mechanical type, so it is limited for vehicles up to the height of 2.05m. Please look for other parking facilities when your vehicles are over-sized.

Accommodation Accommodation

  • Do you have free internet service?

    We offer free WIFI and LAN.

  • What are some items I can borrow from the hotel?

    We lend out a variety of items including, but not limited to: blankets, irons, iron boards, and sewing kits. Please note there are a limited number of these items.

  • Can I call an outside line from my room?

    Unfortunately you are not able to make calls outside the hotel. There is a public phone located in the reception area on the 1st floor. The pay phone can only make calls with in Japan, with the exception of Japanese cell phones and international call.

  • Is it possible to use a PC in the hotel?

    Absolutely. Please feel free to bring and use your own laptop. We also have (2) computers available for use in the PC Corner, located on the 1st floor.

  • Can I make copies or send out a FAX?

    Absolutely. We can take care of that for you at the front desk. Please check pricing with us. However, we are not able to send out a FAX oversea.

Service Service

  • Do you have laundry machines?

    Absolutely. We have (3) coin laundries located on the Basement 1st floor. We also offer an outside laundry service.

  • I want to send my luggage ahead of time. Is this possible?

    Absolutely. Please write the name the reservation is under and the day that you will be checking in to the hotel. We do not accept "payment at time of delivery" packages.

    ※ Please contact the hotel in advance to inform us of any packages we should be expecting. Especially, the parcel is delivered under the different name from reservation name.
    JR INN Sapporo south
    Kita 3 Jo Nishi 1 Chome 10, Chuo-ku, Sapporo City, Hokkaido 060-0003 JAPAN
    TEL: +81(0)11-233-8111
    ※ Please understand that we are afraid to receive raw items and valuable items in advance.

  • Can the Front Desk send luggage from the hotel for me?

    We can only arrange to send in JAPAN as“payment at time of delivery”. We are not able to send oversea.

  • Does the hotel serve dinner?

    We do not have restaurants for dinner. However, there are many restaurants of various cuisines nearby. For instance, Yayoiken is a casual dining restaurant with direct access to the hotel.
    There are also lots of restaurants nearby. Please speak to a receptionist for recommendations. Please understand that eating or drinking is prohibited in the lounge on the B1 floor.

  • Regarding reservations for restaurants and activities

    We do not make reservations. Please make your own reservations.