Frequently Asked Questions

Is it possible to enter the room before the check-in time?

Our check-in time is from 03:00PM. We can keep your luggage at our front desk if you arrive earlier. However, you will not get your key until 03:00PM.
Do you accept late check-out?

Our check-out is by 10:00AM. You may extend the time at an additional charge, charged hourly, the lastest check-out is at noon. Please inform us in advance if you would like any late check-out.
What time do I need to check-in by?

Generally please check in before 24:00. We appreciate a phone call to let us know if you plan on checking-in after 24:00.
Can you keep our luggage after check-out?

Absolutely. We can hold your luggage at the front, even after your check-out. However, we have limited space for luggage. We are not able to take your request to keep them after your checked-out day. So please pick up your luggage before 24:00 of your check-out day.

How do I make a reservation?

Please click here to go our website. reservation page.
You can reserve rooms via our website. Please attention to “smoking” or “non-smoking” room types.
How can I make changes or cancel my reservation?

Please go through from “confirmation/cancelation which is just under the “reservation” to cancel your reservation if you booked directly through our website. If you have arranged your reservation through a travel agent, please contact them to change.
Do you offer any discounts for children?

There is no charge for the children of 6 years old or younger. Children of 7 years and older are charged the same rate as adults.
How do I pay for my room?

We accept cash (in Japanese yen only) and credit card payments.

How can I get to the hotel from JR Sapporo Station?

From the west gate of Sapporo Station, please go along the passage by the Midorino madoguchi (Green Window, tickets office).
Is there car parking?

There is no parking available. Please use the nearby parking lot.

Do you have free internet service?

We offer free WIFI and LAN.
What are some items I can borrow from the hotel?

We lend out a variety of items including but not limited to: blankets, irons, iron boards, and sewing kits. Please note there are a limited number of these items.
Can I call an outside line from my room?

Unfortunately, you are not able to make calls to the outside of the hotel. There is a public phone located in the reception area on the 1st floor. The pay phone can only make calls in Japan, with the exception of Japanese cell phones and international call.
Is it possible to use a PC in the hotel?

Absolutely. Please feel free to bring and use your own laptop. We also have computer available for use in the PC Corner, located on the 1st floor. If you prefer to rent a laptop to use in your room, the cost is 1,100 yen per night. Please bring your ID to reception to check.
Can I make copies or send out a FAX?

Absolutely. We can take care of that for you at the front desk. Please ask the price to us. However, we are not able to send out a FAX oversea. You can make copies.

Do you have laundry machines?

Absolutely. We have (2) coin laundries located on the 1st floor. We also offer an outside laundry service.
I want to send my luggage ahead of time. Is this possible?

Absolutely. Please write the name the reservation is under and the day that you will be checking in to the hotel. We do not accept "payment at time of delivery" packages.

※ Please contact the hotel in advance to inform us of any packages we should be expecting. Especially, the parcel is delivered under the different name from reservation name.
JR INN Sapporo
North 5 West 6, Chuo-ku, Sapporo-shi, Hokkaido 060-0005 JAPAN
TEL: +81(0)11-233-3008
※ Please understand that we can't receive raw items and valuable items in advance.
Can the Front Desk send luggage from the hotel for me?

We can only arrange to send in JAPAN as“payment at time of delivery”. We are not able to send oversea.
Does the hotel serve dinner?

We do not have a dinner service on site. However many restaurants.
There are also lots of restaurants nearby. Please speak to a receptionist for recommendations. In addition, our guest do allow our guests to eat and drink in the Hotel Lounge Room, located on the 1st floor.
Regarding reservations for restaurants and activities

We do not make reservations. Please make your own reservations for them.

Q&A