Check-in / check-out

Is it possible to enter the room before the check-in time?

Our check-in time is from 03:00PM. We keep your luggage at our front desk if you arrive early. However, you will not get your key until 03:00PM.

Do you accept late check-outs?

Our check-out is at 10:00AM. You may extend this time at an additional charge, charged hourly, maximum until 12:00PM. Please inform us in advance if you would like a late check-out. Late check-out late charge is 1,100 yen/hour for each room.

What time do I need to check in by?

Generally please check in before 24:00. We appreciate a phone call to let us know if you plan on checking-in after 24:00.

Can you keep our luggage after check-out?

Absolutely. We can hold your luggage at the front, even after you have checked out. However, we have limited space for luggage. We are not able to take your request to keep them longer than your checked-out day.

Reservation and Payment

How do I make a reservation?

From this HP reservation page
You can reserve rooms via our website. Please pay careful attention to “smoking” and “non-smoking” room types.

How can I make cancel my reservation?

Please go through from “confirmation/cancelation which is just under the “reservation” to make your reservation cancel if you booked directly through our website. If you have arranged your reservations through a travel agent, please contact them to make changes.

Do you offer any discounts for children?

There is no charge for children 6 years or younger. Children 7 years and older are charged the same rate as adults.

How do I pay for my room?

Please pay the total amount upon your check-in.
We accept cash (in Japanese yen only) and credit card payments.


How can I access the hotel from New Chitose Airport?

You can take a JR train from New Chitose Airport to get to the hotel in approximately 10 minutes.

How can I go to Sapporo from the hotel?

You can go to Sapporo by a rapid train in approximately 30 minutes. The train leaves every 15 minutes from Chitose Station during the daytime. If you take a local train, it takes approximately 50 minutes.

Can you tell me about the parking situation?

The hotel free parking is available on a first-come-first-serve basis. We cannot reserve or keep a space for guests.


Do you have free internet service?

We offer free WIFI and LAN.

What are some items I can borrow from the hotel?

We lend out a variety of items including, but not limited to: blankets, AC adapters, irons, iron boards, and sewing kits and so on. Please note there are a limited number of them items. Please understand that we do not lend out dangerous objects such as knives.

Can I call an outside line from my room?

Unfortunately you are not able to make calls outside the room. There is a public phone located in the reception area on the 1st floor. Phone calls are only available to local lines within Japan. Unfortunately, phone to international or mobile are restricted.

Is it possible to use a PC in the hotel?

Absolutely. Please feel free to bring and use your own laptop. We also have a computers available for use in the PC Corner, located on the 1st floor. A laptop is rented to guests at the hotel front desk for 1,100 yen per night. Please show us your ID.

Can I make copies or send out a FAX?

Absolutely. We can take care of that for you at the front desk with additional charge. Please check pricing with us. However, we are not able to send out a FAX oversea.


Do you have laundry machines?

Absolutely. We have (3) coin laundries located on the 2nd floor. Detergents are automatically poured while washing. You do not need to purchase them. We also offer an outside laundry service.

I want to send my luggage ahead of time. Is this possible?

Absolutely. Please write your reservation name, reservation number and the day that you will be checking in to the hotel. Payments must be made in advance.

※ Please contact the hotel in advance to inform us of any packages we should be expecting. Especially, the parcel is delivered under the different name from reservation name.
4-4 Suehiro 6 chome, Chitose-shi, Hokkaido
TEL: +81(0)123-25-8357
※ Please understand that we are afraid to receive raw items and valuable items in advance.

Can the Front Desk send luggage from the hotel for me?

We can only arrange to send in JAPAN as“payment on delivery”. We are not able to send oversea.

Does the hotel serve dinner?

We do not have restaurants for dinner. However, there are many restaurants of various cuisines nearby. For instance, Yayoiken is a casual dining restaurant with direct access to the hotel.
There are also lots of restaurants nearby. Please check with a receptionist for recommendations. Please understand that eating or drinking is prohibited in the lounge on the B1 floor.

Regarding reservations for restaurants and activities

We do not make reservations. Please make your own reservations.

Do you have currency exchange service?

Unfortunately, we don’t have that service. Please go to the currency exchange services in New Chitose Airport.